Patience Mapeza ’19 is a Senior Retail Banking Manager for NMB Bank in Zimbabwe. She joined NMB in 2002 a few years after the former merchant bank registered as a commercial bank. She has risen steadily through the ranks ever since. Patience now manages over 14 bank branches across the country, working hard to drive a more financially inclusive society. This week we followed Patience for a week and observed her as a senior professional, guardian and team leader.
Patience’s Monday begins early. She wakes up at 4:00am to catch up with her MBA assignments. As legal guardian to her nieces, aged 17 and 19 years respectively, she then checks in on the girls to make sure that they are ready for school, then drops them off and then heads to work.
Patience usually arrives at work by 8:00am, where she will first respond to emails that are pending from the weekend. She checks in on the status of her 14 branches, ensuring that any issues are addressed immediately. Patience closely monitors how each branch is operating, ensuring that customer satisfaction levels are optimised and that her branches are staying ahead of their competitors in offering financially inclusive customer solutions. If issues occur that require her presence in a branch, Patience will leave her office and head out to that branch.
Other priorities in Patience’s weekly schedule comprise business development meetings with her Executive Directors. “People know I have an opinion, but I have to work extra hard as one of the few women in senior positions at the bank, to ensure that no balls are dropped”.
On weekends, Patience catches up with her friends and family. She is blessed with an amazing network of professional women, peers with whom she can share, who advise and encourage each other with a view to promoting more women in leadership across their respective industries.
Golf is also a favourite past time, and Patience will play a round with friends when she can find the time.
After church on Sundays, Patience hosts her family for a meal. “My family has been so supportive. They always motivate me to work and give me the space I need to work on my MBA assignments. I send the girls to my parents over the weekend, freeing up time for study”.
A perfect week for Patience is when she is able to accomplish her set objectives at work and satisfy her customers. The ALUSB Intensive weeks have always been a highlight of her MBA journey. “ALUSB brings together diverse, amazing professionals from across the continent. We share, engage and network. And I am ever impressed by the high quality of our guest lecturers.”
On Motivation: Patience believes in the power of prayer. She adds, “My home is my sanctuary. I reflect on how I can grow as a guardian, leader, and business woman. My country, Zimbabwe, has gone through a series of challenges. It can depress you, so I always try to stay positive, because I do not know what tomorrow may hold”.
On Roadblocks: ‘I am an empowered woman. I try to identify opportunities in spite of the challenges faced by women. Zimbabwe is a patriarchal society where a woman with an opinion is not always well received, especially if unmarried”. Patience embraces her values, virtues, and vision as a woman, striving to look out for fellow women. “It sometimes makes people uncomfortable, but I feel that if life brings challenges to our doorstep, it is up to us to turn them into opportunities”, she adds.
On Teamwork at ALUSB: Throughout her MBA, Patience has realised that working as part of a team and listening to her team mates makes things easier. “My ability to go through this programme is in part due to my supportive teammates. I was not sure that I would be able to keep up with the pressure, but with time, I have come to embrace it.
“The ALUSB MBA is doable, possible and I have embraced the ALU term #DOHARDTHINGS! I doubt that there is anything the programme can throw me that I won’t be able to handle.”
Patience has a message for people considering the ALUSB MBA: “This is the perfect opportunity for you to be a changemaker. ALUSB has given me the opportunity to see what I was not able to envision before”.
Patience looks ahead to life after graduation as a significant time of application, when the MBA Class of 2019 puts all the skills and knowledge that they’ve acquired along this 20-month journey, into practice. She also looks forward to creating suitable banking products in Africa to ensure that Africa is banked differently and banked better. ‘I now see normal tasks as opportunities.” she concludes.